x baze Privacy Policy
This policy fully describes how your personal information is collected, stored, and used at x baze. We give your privacy the highest priority.
Policy Introduction
This privacy policy ("Policy") applies to the x baze platform and all related services. By using our website or creating an account, you are considered to have accepted the terms of this policy. This policy is an integral part of our Terms and Conditions.
x baze is committed to protecting the personal information of every user. We believe transparency is the foundation of trust. That is why we want to be clear with you — what information we collect, why we collect it, and how it is used.
This policy applies to users residing in Bangladesh. x baze provides services only to those aged 21 and above.
Data Collection
1.1 Information Collected at Registration
When you create an account at x baze, we collect the following information:
- Full name, date of birth, and national ID or passport details (for identity verification)
- Email address and mobile number (for communication and OTP verification)
- bKash, Nagad, Rocket, or Upay mobile wallet number (for financial transactions)
- Current address (where applicable)
- Preferred language and communication method
1.2 Information Collected Automatically While Using the Platform
Some information is collected automatically when you use our website or app:
- IP address, device type, operating system, and browser information
- Session duration, pages visited, and activity logs
- Information collected through cookies and similar tracking technologies
- Transaction history — deposit, withdrawal, and betting records
- Detailed gaming activity records
1.3 Information Collected from Third Parties
In some cases we may receive information from third-party sources, such as identity verification services or payment processors. In these cases the third party's own privacy policy will also apply.
Purpose of Data Use
x baze uses your information only for specific and legitimate purposes. Below we clearly state the purposes for which your information is processed:
2.1 Service Operation and Identity Verification
Collected information is used to keep your account active, ensure login security, and verify age (21+). Identity verification is also essential for preventing fraud and forgery.
2.2 Processing Financial Transactions
Payment-related information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The main purpose of collecting this data is to ensure the security and accuracy of every transaction.
2.3 Customer Support
Our 24/7 live chat and email support team may view your account information to resolve your issues. This is necessary for providing fast and effective support.
2.4 Ensuring Responsible Gaming
We monitor your gaming activity to detect unusual behaviour and provide assistance when needed. This information is used to protect users as part of responsible gaming.
2.5 Meeting Legal Obligations
Retaining certain information is legally required as part of complying with applicable legal rules, anti-money laundering (AML) measures, and fraud detection processes.
x baze never sells your information to third parties and does not share it with other companies for advertising purposes.
Data Sharing and Disclosure
x baze may share your information with the following parties in specific circumstances:
3.1 Service Providers
Our approved partner organisations handling payment processing, identity verification, and technical services may access your information to a limited extent. These organisations operate under strict confidentiality agreements and may use information only for specified purposes.
3.2 Law Enforcement Authorities
In the case of a court order, legal process, or a lawful request from a government authority, x baze will be obliged to provide the relevant information. This is part of our legal responsibility.
3.3 Business Restructuring
If x baze is ever merged, acquired, or its business assets are transferred, the new entity will be required to comply with this privacy policy and you will be informed in advance.
3.4 With Your Consent
For any purpose beyond the cases above, we will obtain your explicit consent before sharing your information.
Data Security
x baze applies industry-standard technical and organisational measures to protect your information:
- SSL Encryption: All data transmission on the website and app is encrypted using SSL/TLS technology.
- Secure Servers: Your information is stored in secure data centres where unauthorised access is not possible.
- Access Controls: Only authorised staff can view the information needed to carry out their specific responsibilities.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
- Two-Factor Authentication: OTP verification is in place to provide an extra layer of protection at login.
- Data Backup: Regular backups ensure the integrity and availability of your information.
Please keep in mind that no system on the internet is completely impenetrable. We therefore ask you to use a strong password and not share your login details with anyone.
Cookies and Tracking Technologies
The x baze website uses cookies to improve the user experience. Cookies are small text files stored in your browser that help the website remember your preferences.
5.1 Cookies We Use
- Essential Cookies: These cookies are necessary to maintain login sessions and ensure the basic functionality of the platform. Disabling them will prevent the site from working properly.
- Functionality Cookies: Store language preferences, display settings, and other personalised experience data.
- Analytics Cookies: Collect website statistics so we can improve our services. This information is generally collected in aggregated form.
5.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may mean that some important features of x baze are no longer available to you.
Data Retention Period
x baze retains your information only for as long as it is necessary or legally required.
- Active Account Data: Retained for the entire duration that the account remains active.
- Transaction Records: Financial transaction data is retained for the period required by legal obligations.
- After Account Closure: Even after an account is closed, certain information must be retained for a period to meet legal obligations.
- Marketing Data: If you withdraw your consent, this information is deleted immediately.
Your Rights
You have several important rights over your personal information. x baze fully supports these rights:
7.1 Right to Access
You may request to see what information we hold about you. We will provide a copy of that information within a reasonable time.
7.2 Right to Correction
If any of your information seems incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, retaining some information may be necessary for us due to legal obligations.
7.4 Right to Object to Processing
You may object to your information being used for direct marketing or certain types of profiling. Upon receiving such a request, we will stop that activity.
7.5 Right to Withdraw Consent
You may withdraw consent at any time for information being processed on the basis of consent. This will not affect the lawfulness of processing carried out before the withdrawal.
To exercise these rights or to find out more, visit our About Us page or contact our support team directly.
Protection of Minors
x baze provides services only to those aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.
Age verification is mandatory at registration. If we become aware that a minor has created an account using false information, we will close that account and delete the relevant data.
If you believe a minor has accessed our platform, please notify our support team immediately.
Policy Changes
x baze may update this privacy policy as needed. If changes are made, we will publish the new policy on the website and update the "Last Updated" date at the top of the page.
For significant changes, we will notify you in advance by email or through an in-platform notification. Continued use of the platform after a policy change will be considered acceptance of the new policy.
We encourage you to check this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:
We generally try to respond to your request as quickly as possible. Our team is always ready to assist with any privacy-related matter.
To better understand the contents of this policy, you can also visit our Frequently Asked Questions (FAQ) section, which contains detailed answers to common questions about the platform.